X's and bOnes Plush Dog Toy

Check out our returns page to submit a return request form HERE.

Not in love? Items must be in their original state: Unwashed, unworn, unaltered. Returns that are damaged or soiled or not in our original state will not be accepted and will not be returned to the customer. It is upon the discretion of But First, West if a return will be accepted or not based on the condition it is returned to the maker. The customer is responsible for shipment and arrival of the return package to But First, West. At this time, But First, West is only offering a return shipping and handling label provided directly from our shop with an approved Return Request. For all domestic return orders, a non-refundable flat shipping rate of $10 USD will be taken out of the return refund. Please note that the shipping charges from But First, West to the customer paid for at the time of order are non-refundable. If the products to be returned exceed a S/H rate greater than $10 USD, the customer is responsible for the total amount of the S/H label which will be deducted from the total refund.

Returns are being processed within 14 business days of arriving back to us! Please ensure that your But First, West piece is packed in a way that will protect it for the return journey. You have 10 business days to initiate a return from the date an order is delivered, regardless of where you are in the world. If the package does not track with viable shipping that is in transit back to the shop within 15 business days of the packages original shipping date (continues to show as "Pre transit), this is not the responsibility of But First, West and will not result in a refund of any kind. Returns that are not sent back within the 15 business days window will not be accepted.

Unfortunately, we do not offer returns on any collaboration items, custom design piece, any item from our Second's Shop or bulk wholesale orders and these are final purchase. We do not offer exchanges or alterations without prior approval directly from But First, West and may be subject to a customization fee.

All Sale items are final sale and not eligable for return.

At this time, But First, West does not offer exchanges. Items eligible for return can be processed for store credit as defined above.

Final Product Measurements:

Please note as products are handmade, minor differences in sizing may occur. 

X SIZING: 11' x 11' at the longest length of the 'X'

bOne's SIZING: 9" x 5" 

Spot clean with a damp cloth if possible. Machine wash cold on delicate, tumble dry low. Do not use bleach. To preserve the quality of the piece, wash infrequently. Do not dry clean.  Recommend air dry on a flat surface. If hair product, remove any alligator clips before washing. 

We have gift wrapping available! Add any of the options found HERE to your cart and deliver your BFW products to a deserving Classy Mother Pupper in style! 

Our shop's processing time varies pending the season, the item and the quantity ordered. We do our best to ensure our shop's processing time in the studio is under 10-14 business days (For us to get the item handmade and prepared for shipment). Some items may take longer than this processing window (i.e customization, patchwork bandanas or our Base Camp Roll up Dog Mat). As most our items are handmade to order, we do NOT guarantee items to be shipped within this processing window, this is only listed as our typical window. 

Be sure to check out with the best shipping method that will ensure you get your product in the timeframe desired. Need a rush delivery? Visit our Contact Us page and request a rapid turnaround for an additional fee.