Question 1

Do you make custom fit orders?

Accepted Answer

We sure do! We cannot guarantee that we have what you need available and in stock for a custom order but it never hurts to ask! We have made XXS, XL and XXL bandanas and accessories. Navigate to our Contact Page (https://www.butfirstwest.com/contact)and ask away. Be sure to include your dogs breed, weight, neck circumference and your desired size so we can best assist you without additional delays!

Goose (120+ Pounds) wearing a custom XXL for his birthday

Question 2

Are you currently looking for any new ambassadors?

Accepted Answer

Thank you for your desire to be a part of our small ambassador team! We typically run our ambassador searches 3x/year. When our application is open, you can apply for a chance to JOIN THE PACK (https://www.butfirstwest.com/thepackapplication)here. Be on the lookout on our social media account @butfirstwest (instagram.com/butfirstwest/ )for notifications on the search! In the meantime, be sure to check out our Ambassador Page (https://www.butfirstwest.com/brand-reps)to learn more about our current clan and what we look for when we complete our searches and selctions!

Question 3

How do I subscribe to e-mail updates?

Accepted Answer

Navigate to the bottom left hand corner of any page on our website to find our "Subscribe" form. Enter your first name, last name and best e-mail address, hit "subscribe" and voila! You will get a confirmation email confirming that you have subscribed to our newsletter!

Question 4

Do you have gift wrapping options?

Accepted Answer

We have multiple tiers of gift wrapping options available for purchase! These options range from (a) Standard gift wrapping in recyclable, natural non-dyed butchers paper (b) Custom reusable gift tags personalized with any name and (C) A 5" x 7" canvas bag! Add gift wrapping (https://www.butfirstwest.com/product-page/add-on-gift-wrapping)to your order at checkout and select the customization that is right for you!

Question 5

Do you offer Returns and Exchanges?

Accepted Answer

Check out our returns page to submit a return request form HERE.()

Not in love? Items must be in their original state: Unwashed, unworn, unaltered. Returns that are damaged or soiled or not in our original state will not be accepted and will not be returned to the customer. It is upon the discretion of But First, West if a return will be accepted or not based on the condition it is returned to the maker. The customer is responsible for shipment and arrival of the return package to But First, West. At this time, But First, West is only offering a return shipping and handling label provided directly from our shop with an approved Return Request. For all domestic return orders, a non-refundable flat shipping rate of $10 USD will be taken out of the return refund. Please note that the shipping charges from But First, West to the customer paid for at the time of order are non-refundable. If the products to be returned exceed a S/H rate greater than $10 USD, the customer is responsible for the total amount of the S/H label which will be deducted from the total refund.

Returns are being processed within 14 business days of arriving back to us! Please ensure that your But First, West piece is packed in a way that will protect it for the return journey. You have 10 business days to initiate a return from the date an order is delivered, regardless of where you are in the world. If the package does not track with viable shipping that is in transit back to the shop within 15 business days of the packages original shipping date (continues to show as "Pre transit), this is not the responsibility of But First, West and will not result in a refund of any kind. Returns that are not sent back within the 15 business days window will not be accepted.

Unfortunately, we do not offer returns on any collaboration items, custom design piece, any item from our Second's Shop or bulk wholesale orders and these are final purchase. We do not offer exchanges or alterations without prior approval directly from But First, West and may be subject to a customization fee.

All Sale items are final sale and not eligible for return.

At this time, But First, West does not offer exchanges. Items eligible for return can be processed for store credit as defined above.

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Question 6

Can we shop But First, West products in any store fronts?

Accepted Answer

Currently we do not have a Brick + Mortar, nor do any physical shops currently carry our products. All our products are handmade and shipped directly from our little studio in Los Angeles, CA.

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Question 7

What are the different styles of accessory attachments offered?

Accepted Answer

Currently, our accessories are made to attach directly to your pups collar or to their hair! We offer two different attachments styles on our Bowties, Sailor Bows, Classic Hair Bows and Knotted Hair Bows:

1) Velcro loop. A Velcro loop is sewn onto the back of either a Bow Tie or Sailor Bow to attach around a collar. The Velcro is cut in 4.5" strips, making it easy to fit around collars that are 2" height or less. If you have a large pup that wears very thick collars, just let us know at checkout you need a slightly longer loop length to ensure your accessory stays intact!

*If you'd like a little extra security on your accessory, be sure to place the "Add on: Velcro loops"(https://www.butfirstwest.com/product-page/add-on-elastic-loops) listing into your chart! This will give you two extra elastic loops on each side of the velcro attachment to loop your collar through!

2) Alligator clip. A matte black alligator clip will be attached to the back of a Classic Hair Bow, Knotted Hair bow or Sailor Bow (If you'd like to attach it to the top of your pups head or the tops of their ears). These are meant for dogs with long hair and typically do not work with short hair dog breeds. These clips are not sewn or glued on so can be removed if you'd like to wash the accessory.

3) Special order request: Nylon headband loop. These are meant for dogs with short hair and will attached to the back of a Classic Hair Bow, Knotted Hair bow or Sailor Bow (If you'd like to attach it to the top of your pups head). See photo number 11 below of Aurora rocking a hair bow with a nylon headband! 
_______________________________________________________________________________

1. Oreo in our Moonstruck Knotted Hair Bow with alligator clip. 
2. Dolly in our Holly Sailor Bow with a velcro loop for a collar attachment. 
3. Doodle Cove pups in a Nixon and Khaki Knotted Hair Bows with alligator clips.
4. Indie in a Snow Sailor Bow with an alligator clip (for the hair). 
5. Harley in a Rust Bowtie with a velcro loop for a collar attachment. 
6. Lola in a Lola Classic Hair Bow with alligator clip. 
7. Luxie in a Snow Bowtie with a velcro loop for a collar attachment. 
8. Luma in a Quinn Sailor Bow with an alligator clip (for the hair). 
9. Bear in the Eloise Bowtie with a Velcro Loop for a collar attachment.
10. Josie in the Eloise Sailor Bow with a Velcro Loop for a collar attachment. 
11. Cú in a Moonstruck Bowtie with a velcro loop for a collar attachment. 
12. Cove in a Cloud Sailor Bow with an alligator clip (for the hair). 
13. Gracie in an Eleanor Classic Hair Bow with alligator clip. 
14. Millie and Arlo in an Eloise Sailor Bow and Bowtie with a velcro loop for a collar attachment. 
15. Hugh in a Cedar bowtie with a velcro loop for a collar attachment. 
16. Beaux in a Eloise bowtie with a velcro loop for a collar attachment. 
17. Luca in a Estelle bowtie with a velcro loop for a collar attachment. 
18. Olive in a Rowan Sailor Bow with a velcro loop for a collar attachment.
19. Aurora in our Janis Knotted Hair Bow on a nylon headband.
20. Hendrix in a Trudy Bowtie with an elastic loop for a collar attachment.

Question 8

Where can I find the But First, West blog?

Accepted Answer

That's right ... We have a blog! You can find all our blog posts HERE (https://www.butfirstwest.com/blog). Do you have any ideas for a collaborative blog? Make sure to send us your suggestions because we love connection <3

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